Return and Refund Policy

Return Policy

*If your return product is not valid for return, how are you inform?

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

*How many times will you attempt to pick my returned item?

For pick-ups, we will make maximum 3 attempts at picking up the product. In an event where, after 3 attempts, you have failed to hand over the product to us, we will cancel your request for return, replacement, or refund.

*What are the conditions to return?

The return of the products has to meet the conditions as per below according to the customer's claim. Details terms must be there when you claim any particular complaint. Please keep it in mind that products need to check in front of the riders.

  • Damage- When any customer claim product is damaged product does not needs to be in new condition or sealed. But the customer must need to provide us the product including warranty cards, manuals, tags, etc.).
  • Defective (As per brand policy): If the customer is claiming the product is defective. The product does not need to be in new condition or sealed.
  • Not as advertised- If the customer claimed that the product is not as advertised product needs to be in new condition and sealed. The product cannot be damaged too.
  • Wrong item delivered- If we deliver any wrong item product needs to be intact and in sealed condition. The product seal should not be broken EXCEPT for an item type that cannot be differentiated visually based on information provided on the box or packaging only. The product cannot be damaged.
  • Missing parts/items- If the customer claim any missing parts customer has to check it in front of the rider. The product has to be in new condition. If the product remains unsealed it will be accepted.
  • Change of mind- In terms of change mind customers have to return the product in sealed condition. He/she cannot open the box or check the product.
  • Signs of usage- If the customer claims the product is used, he has to return the product Completely. This claim has to be done in front of the rider.
  • Doubts on the authenticity- If the customer has any complaint of authentication he must return the product including warranty cards, manuals, certificates of authenticity, tags, etc. 

Note: The customer must return the product including the warranty cards, manuals, and box. Without the box any customer can not claim the warranty.

*How to make a products return & what do i need?

Contact Customer Service at or 01610595939 to confirm that your product is eligible for return. We will explain to you the return procedure, and arrange a pick-up. Please be prepared to give the following information when you call Customer Service:

  1. Your order number.
  2. The reason for the return.
  3. The original copy of the Customer Copy of the Invoice
  4. The method of the return/replacement that you would prefer and the necessary information associated.
  5. Where and when the product should be picked-up.

*Once your product is received by Gadget Solution BD,what are the checks being done?

Once your product is received, your product will be checked by our Quality Control team. We will test whether the products fails to perform as you have claimed in your return form. We will also make sure that your product meets all the requirements for a return as stated in our policy.

*How long Gadget Solution BD will keep the return/Servicing product?

Gadget Solution BD will keep the product in their warehouse for 3 months. In between Gadget Solution BD will attempt to deliver the product or customers can collect the product from Gadget Solution BD office. If any customer failed to receive the product within 3 months then Gadget Solution BD will not be responsible for the product.

*How to send your product to Gadget Solution BD?How much will it cost you?

Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge inside Dhaka Metro City. If you live outside Dhaka, please send your product by Courier Service. If your return claim is validated, we will refund your courier charge (Applicable only once for 3 days easy return policy).

*What are the conditions for returning a products?

If you have bought any product from us, and want to return it, please refer to the requirements stated in the charts below to know the conditions for returning your product whether it is an electronic product

Reasons for returnYOUR RETURN MUST BE :
(x : Not Required | ✓: Required)
New conditionSealed conditionComplete (including warranty cards, manuals, certificates of authenticity, tags, etc.)Not damagedTags & labels attached
(As per brand policy)
(As per brand policy)
Not as advertised
Wrong item delivered
Missing parts / itemsxx
Change of mind
Signs of usagexxxx
Doubts on the authenticityxxxx
Product is expiredxx



  • Complaint must be submitted within 3 calendar days after product delivery.
  • In the event that your return does not meet the requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
  • The “No Returns” Category products can only be returned, within 3 calander days, if the product boxes are sealed and in new condition as it was delivered.
  • It is mandatory to return the product with the product box. Without the box, we can not claim the warranty from the seller.
  • If the product is physically damaged the warranty will get void.

*Where to return the product?

You can return any product within 3 calendar days after item delivery, if it meets the terms of our policy.

  • Check if your product meets all the conditions for returning.
  • Contact Gadget Solution BD’s Customer Service (Live Chat, or Call) to submit a complaint/request for return.
  • Choose your preferred method of product return when you communicate with Customer Service.
  • Your returned product will go through a Quality Check.
  • If the return request is valid, you will get product Return / Replacement.

NOTE: You must provide the product box and all the accessories at the time of handing over the product.

*How long Gadget Solution BD will take to return my product?

It will take 7 business days to get your returned product as we need to make sure that your product meets all the requirements for a Replace/Serviced.

  • Soon we receive your returned product, our aftersales team will check the product condition according to your complaint and it takes maximum 2 business days.
  • If the complaint is valid, the product will send to the vendor for replacement/service. 
  • The vendor checks the product and if the complaint meet their return policy then they replace/service the product.
  • After receiving the returned product we will dispatch it to your address.
  • The whole process takes 7 business days.


Note: The vendor might take more time for replacement/servicing if the product/parts are unavailable.

*How do i request for a return?

Option 1: Communicating with us by Facebook page or Gadget Solution BD website.

Option 2: By calling Gadget Solution BD’s Customer Service on +8801610-595939

Option 3: Directly drop off the product at the office premises or by post by Sundarban Courier Service.

Refund Policy

*Gadget Solution BD  is saying they have refund the amount but i did not receive amount yet. What should i do?

Once we complete the refund process we close the order from our end. The refund takes time to transfer from our bank to your bank. You can send an email to your bank informing them that you did not

receive the refund amount yet. 

*Can i claim refund for my returned product?

You can claim a refund if your complaint regarding the product is valid and the product completes all the return steps

*How to request a refund and what are the conditions?

Before delivery:

You can claim the refund anytime if the product is under processing. Once the product is dispatched for delivery, we will process the refund after getting the product returned. 

After delivery:

Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

*Can you request an exchange rather than a refund?

If you prefer to exchange your product, just let Customer Service know and we will call you as soon as your product has been received, and we have looked into the availability of the requested product. But the product must be totally sealed/intact for any exchange.

If you choose a refund voucher, you can also use it to buy any product on  Gadget Solution BD within the voucher amount.

*How long does the validation or invalidation of the refund take?

This quality evaluation process takes maximum 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

*What are the Refund modes and processing timeline?

Here are the refund modes.

Refund MethodProcessing Time

bKash/Nagad2-3 Business Days
Online/Card Reversal2-5 Business Days


Note: Online/Card Reversal might take more time to transfer from one bank account to another. The refund amount will be revised to the paid account or MFS wallet number.